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Terms and Conditions

Shipping Information

 Order Changes and Cancellation Information

We work to ship orders as quickly as possible, and in order to maintain the quick we are not able to make any changes to an order once it is placed.  We are not able to add or subtract items, exchange items within an order or add coupon codes manually after an order has been placed.  Special offers, discounts and coupons can only be redeemed if placed directly in the shopping cart during checkout.

Thank you for your understanding!

 

Shipping Information

All orders will be processed within 2-3 business days.  In order to offer you the quickest shipping available, we ship via the priority service of the Austrian Post. 
If you choose our flatrate shipping option, it is on your own authority. 
These packages will be shipped out UNinsured. There will be no refund in case of loss or damage of your package. Whiff of Joy Stamps cannot be responsible for the package once it is shipped. Thanks for understanding.

 

We offer the following shipping options: 

EUROPE

  • Stamps and Die-lights UNinsured: € 1.80
  • Stamps and Die-lights insured: € 5.00
  • Orders containing other products than stamps or die-lights (paper, charms, inpads and so on): additional € 5.00 will be added to your selected shipping option.
  • Orders over € 150.- (value after discounts have been applied) will be shipped for free.

 

Switzerland*

  • Stamps and Die-lights UNinsured (despatch from Austria): € 1.80
  • Stamps and Die-lights insured (despatch from Switzerland): € 5.00
  • Orders containing other products than stamps or die-lights (paper, charms, inpads and so on): additional € 5.00 will be added to your selected shipping option. If your order exceeds a value of € 50.- , it will be shipped from inside of Switzerland automatically.
  • Orders over € 150.- (value after discounts have been applied) will be shipped for free (despatch from Switzerland).

 

All other International Destinations*

  • Stamps and Die-lights UNinsured: € 6.90
  • Stamps and Die-lights insured: € 9.90
  • Orders containing other products than stamps or die-lights (paper, charms, inpads and so on): additional € 5.00 will be added to your selected shipping option.

 

Shipping information for wholesale customers is listed HERE 

 

*Please note

  • Orders outside of the European Union  are subject to duties, taxes, brokerage fees, clearance fees, and various other fees not listed here, as designated by your countries policies.  Whiff of Joy is not responsible for these charges.  We must mark actual package value on the orders we ship.  We cannot reduce the value of your packages, or mark them as "gifts".
  • Please make sure your adress is correct in your Whiff of Joy account.
  • Information about delivery times are non-binding. Of course we try to despatch your orders as quickly as possible.
  • "In Stock" products will be shipped in about 3-5 days (often faster) after receiving payment. It is only possible to order in-stock products via the webshop (pre-orders excluded). If an item you ordered is out of stock nevertheless, we will refund the value with a voucher for our shop.

 

Returns

Unopened and unused products may be returned within the first 14 days.

Refund amount will be reduced by any promotional discounts received that your new order total would not have been eligible for, such as Save with WoJ, free shipping, and the Free with €50 stamp.

Shipping costs for returns are at customer's expense.

 

Whiff of Joy Return Address:

Whiff of Joy GmbH.
Industriestrasse 3
6812 Meiningen
Austria

Should you receive a defective item, please contact us at info@whiffofjoy.com for further details.  Should you receive a defective product, a replacement will be sent to you provided you live in Europe.  For customers outside of Europe, you will be refunded your purchase price once the defect has been established.


Payment Information

We accept

  • PayPal (you don't need an account to pay via Paypal)
  • Credit card via Paypal
  • EU-Standard Bank Transfer / wire transfer (no additional transfer fee for customers from the EU) - Your order will be shipped as soon as we received your payment.
  • Swiss Bank Transfer (inside Switzerland)

 

Bank /wire Transfer inside EUROPE

Name of Bank: Sparkasse Hainburg-Bruck-Neusiedl
Name of account: Whiff of Joy GmbH
Location of bank: Austria
IBAN: AT262021621652781200
BIC/SWIFT: SPHBAT21XXX

Adress of payee: Whiff of Joy GmbH, Alpstrasse 6, 9443 Widnau, Switzerland

Please add the order number and customers name.

Kindly transfer your payment within 14 days.


Payment via Paypal / Credit Card

Send your payments to order@whiffofjoy.com stating the order number and additional information.


Bank /wire Transfer inside Switzerland
Kindly only use this account if you live inside of Switzerland. If you transfer to this account from within the EU, you will have to pay fees.

Name of account owner: Whiff of Joy GmbH
Account number: 97246.35
IBAN: CH90 8131 9000 0097 2463 5
SWIFT-Code: RAIFCH22
Bankenclearing: 81319
Postkonto: 90-3031-2

Please add the order number and customers name.

 

Attention fees if you pay with the Swiss post: If you pay cash at the counter of the Swiss post, they take fees. These fees go at the expense of the payer. They can be avoided by paying with online banking or paying at the Raiffeisen bank. 

 

Digital stamps:

Whiff of Joy’s digital stamps called are copyright © Alison Acton 2010. This image is intended for personal
use only, any commercial use is strictly prohibited. The image is not allowed to be passed on or shared.
 No reselling of the image
 Not for making stamps
 Use to create tangible items – please see our Angel Policy for further information
(http://www.shop.whiffofjoy.com/shop_content.php?coID=9&XTCsid=5ffeff8574739e82573dc6e5dd1
979d2 )
 Non transferable – this digital stamp cannot be transferred to other people
 Credit required – Please give credit to Whiff of Joy on your projects
Thank you for respecting the artists copyright and Whiff of Joy’s licensing agreement!

The file you are downloading contains a JPG and PNG version of the image .
Each version has a resolution of 300dpi.

  • Please allow 1-3  work days to process your digital order. After receiving your payment we need to activate your download manually.
    To receive your digital downloads, (only available after you received the notification that your download is now accesible) please follow the instructions:
     
    Log into your Whiff of Joy Account
     
    2. Click on "My Account"
     
    3. Click on the button „View“ next to your order
     
    4. Now you can click on the link to download your digital image(s)!
     
    DOWNLOAD Info
     
    You can download the digital stamp up to 5 times after the download has been activated.
    The download is activated for 30 days.
    The download will be deactivated after 30 days.