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Shipping Information

 Order Changes and Cancellation Information

We work to ship orders as quickly as possible, and in order to maintain the quick we are not able to make any changes to an order once it is placed.  We are not able to add or subtract items, exchange items within an order or add coupon codes manually after an order has been placed.  Special offers, discounts and coupons can only be redeemed if placed directly in the shopping cart during checkout.

Thank you for your understanding!

 

Shipping Information

All orders will be processed within 2-3 business days.  In order to offer you the quickest shipping available, we ship via the priority service of the Austrian Post.
If you choose our flatrate shipping option, it is on your own authority.
These packages will be shipped out UNinsured. There will be no refund in case of loss or damage of your package. Whiff of Joy Stamps cannot be responsible for the package once it is shipped. Thanks for understanding.

 

We offer the following shipping options: 

EUROPE

  • Stamps and Die-lights UNinsured: € 1.80
  • Stamps and Die-lights insured: € 5.00
  • Orders containing other products than stamps or die-lights (paper, charms, inpads and so on): additional € 5.00 will be added to your selected shipping option.
  • Orders over € 150.- (value after discounts have been applied) will be shipped for free.

 

Switzerland*

  • Stamps and Die-lights UNinsured (despatch from Austria): € 1.80
  • Stamps and Die-lights insured (despatch from Switzerland): € 5.00
  • Orders containing other products than stamps or die-lights (paper, charms, inpads and so on): additional € 5.00 will be added to your selected shipping option. If your order exceeds a value of € 50.- , it will be shipped from inside of Switzerland automatically.
  • Orders over € 150.- (value after discounts have been applied) will be shipped for free (despatch from Switzerland).

 

All other International Destinations*

  • Stamps and Die-lights UNinsured: € 6.90
  • Stamps and Die-lights insured: € 9.90
  • Orders containing other products than stamps or die-lights (paper, charms, inpads and so on): additional € 5.00 will be added to your selected shipping option.

 

Shipping information for wholesale customers is listed HERE 

 

*Please note

  • Orders outside of the European Union  are subject to duties, taxes, brokerage fees, clearance fees, and various other fees not listed here, as designated by your countries policies.  Whiff of Joy is not responsible for these charges.  We must mark actual package value on the orders we ship.  We cannot reduce the value of your packages, or mark them as "gifts".
  • Please make sure your adress is correct in your Whiff of Joy account.
  • Information about delivery times are non-binding. Of course we try to despatch your orders as quickly as possible.
  • "In Stock" products will be shipped in about 3-5 days (often faster) after receiving payment. It is only possible to order in-stock products via the webshop (pre-orders excluded). If an item you ordered is out of stock nevertheless, we will refund the value with a voucher for our shop.

 

Returns

Unopened and unused products may be returned within the first 14 days.

Refund amount will be reduced by any promotional discounts received that your new order total would not have been eligible for, such as Save with WoJ, free shipping, and the Free with €50 stamp.

Shipping costs for returns are at customer's expense.

 

Whiff of Joy Return Address:

Whiff of Joy GmbH.
Industriestrasse 3
6812 Meiningen
Austria

Should you receive a defective item, please contact us at info@whiffofjoy.com for further details.  Should you receive a defective product, a replacement will be sent to you provided you live in Europe.  For customers outside of Europe, you will be refunded your purchase price once the defect has been established.